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Frequently Asked Questions

What should I do if the BenU Library doesn't have the book or article I need?

64 views   |   Last updated on Dec 17, 2020   


If a book or an article you need is not available from the BenU Library, request it through interlibrary loan.


Use I-Share in BenSearch to request items from 90 libraries across Illinois. Request items online and choose to have them delivered to the Lisle or Mesa campus or to your nearest I-Share library. Use ILLiad to request books not available through I-Share. To help ensure your safety and the safety of Library staff, print books and other physical items will be quarantined in accordance with recommended guidelines. We anticipate such requests will take a minimum of 14 days. After you receive email notification stating your interlibrary loan items are ready for pickup, schedule Contactless Pickup or Delivery. Please bring your BenCard. If you selected a different pickup library, follow that library's procedures instead.


Use ILLiad to request articles. Articles are delivered electronically to your ILLiad account usually within 48-72 hours of request. You will receive email notification when your articles are available.

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